Returns & Exchanges

Due to the perishable nature of our products, Candy Funhouse cannot accept returns on food items to ensure the safety and quality for all customers. If your order arrives damaged or incorrect, please contact our Sweet Support team within 48 hours of delivery for a resolution.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, carefully check your candy haul for any signs of shipping damage or missing items.

• 2.
  Capture Proof

  Take clear photos of the damaged products and the shipping box, including the packing slip and shipping label.

• 3.
  Contact Sweet Support

  Email our team at support@candyfunhouse.ca with your order number and the photos you captured to initiate a claim.

• 4.
  Receive Resolution

  Our team will review your request and issue a store credit or replacement for any verified damaged or incorrect items.